My stay there was truly a once-in-a-lifetime experience, filled with countless surprises and moments of pure joy. Oh, where do I even begin with the marvelous Mariott Turnberry? Prepare to be astounded by the sheer excellence of this magnificent establishment. Try sleeping at night in July, in South FL with a room that doesn't get below 82 degrees. We brought a huge convention with over 500 attendees and vendors to this property, their lack of ability to honor our contract properly will probably not allow us to use this property in the future. The hotel offered to move us to a downgraded room at no charge (that was kind but not practical). We had several people from maintenance come through and check things, but they couldn't get it working. That room had old worn out furniture and the A/C was not working properly. The event coordinator finally got it straightened out with the hotel and we were given a different suite and joining room. They then proceeded to tell me a request for a joining room was not a guarantee even though it was in our contract.

They told us our joining room was given away to another guest. We arrived for a convention, our contract with the hotel included both a presidential suite and the joining room. The property is beautiful, but check-in was not good. I attempted to speak with several managers which took them 3 days to call me back and no resolution was accomplished.…

Most of my staycation was just spent waiting in line to line and for an elevator that basically was on life support. The hotel building which had 7 floors only had one working elevator causing long waits in our building. They also changed the wrist bands for the pool where you no longer get them up front in lobby and have to get them at the water park which just makes the process even worse. Needless to say the check in process is horrible and takes forever it's not streamlined.

I let the manager know and spoke to a few other managers who all made it seem like this was not a big deal. When you're paying such a high nightly rate at a hotel a certain level customer service is expected and certainly being called names and yelled at is not it. She accused me of not trying to pay for parking which was included in my room rate and called me crazy several times for saying I've used my key card to get in and out self parking. However when the attendant came over she become very combative and even proceeded to call me names while shouting at me. At 11:30 at night my family and I came back from dinner to self-park our car the self parking machine would not work and we had to wait almost ten minutes for an attendant to come over to help us get in. Elevators broken just to name a few of my issues. The line to check in is almost over 30mins long.

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